Kaseya Announces Extensive Fall 2025 Release Focused on AI, Security & MSP Efficiency
Kaseya, a leading provider of AI-powered IT management and cybersecurity solutions for small businesses, has unveiled a significant wave of innovations slated for its Fall 2025 release. The update encompasses over 90 enhancements designed to improve both customer results and profitability through increased automation, robust cybersecurity features, and a streamlined end-to-end experience.
According to Jim Lippie, Kaseya’s Chief Product Officer, the release is a direct response to partner feedback. “MSPs are looking to scale their businesses, improve margins, and bolster customer security without increasing staffing costs,” Lippie stated.”We’re accelerating innovation to deliver extraordinary outcomes and solidify our position as the only comprehensive IT and security platform tailored for small businesses.”
The fall 2025 release builds upon recent advancements including the launch of the SIRIS 6 appliance, the acquisition of email security provider INKY, and the introduction of Datto Backup for Entra ID. Kaseya highlights substantial improvements across automation,cybersecurity,and the overall customer journey.
Chris Collins, Owner at CBC Technovations, shared positive feedback, noting, ”Kaseya is fundamentally changing how we operate. Their automation capabilities have allowed us to onboard more clients without expanding our team. Our technicians are more productive, our margins have increased, and Kaseya’s security focus has significantly improved our customers’ protection.”
Key highlights of the Fall 2025 release include:
AI-Driven Automation: Leveraging Kaseya’s AI and data platform,the release aims to empower partners to deliver expanded services while reducing operational expenses. Specific features include:
* Smart Ticket Triage in Autotask: Automated categorization, prioritization, and routing of support tickets based on content, eliminating manual sorting.
* Backup Reporting in Datto Endpoint Backup: Automated generation of executive-level backup reports suitable for Quarterly Business Reviews (QBRs) across all managed assets.
* OneDeploy Secure Edge VPN for Datto BCDR: Automatic connection of end-users to Datto Cloud Disaster Recovery resources via Secure Edge SASE, simplifying VPN configuration.
Cybersecurity Enhancements: Kaseya’s integrated security platform provides enterprise-grade protection against evolving threats.New features include:
* Smart Investigate in Datto EDR: AI-powered analysis of Endpoint Detection and Response (EDR) alerts to provide clear, actionable investigation guidance.
* Safe Password Sharing in IT Glue: Secure password sharing with both internal and external users,incorporating Multi-Factor Authentication (MFA),expiration controls,and audit trails.
* Customer event-based Indicators of Compromise (IOCs) in SaaS Alerts: Creation of precise threat detections using event triggers, filters, and rules to minimize false positives and accelerate incident response.
Improved Customer Experience: Kaseya is focused on simplifying business operations for MSPs, from onboarding to billing. New features include:
* Automation Center for Integrations in KaseyaOne: A personalized catalogue of platform automations to streamline operations and quickly enable automated workflows.
* Umbrella contracts in Autotask: Consolidated management of all client billing agreements within a single contract for improved visibility and oversight.
* Pay Now in Autotask and ConnectBooster: instant invoice payment options for clients through the Autotask client portal, powered by ConnectBooster, accelerating cash flow and enhancing convenience.
You can find more details about the Fall 2025 release on the Kaseya website: https://www.kaseya.com/2025-fall-release
