Zoom Updates:โฃ A summary of New Features & โขTimelines
here’s a breakdown of the new features Zoom announced, โcategorized โขfor clarity, along withโ their expected releaseโค timelines:
1. Zoomโ Virtual Agent (ZVA) Enhancements:
*โฃ Industry-Specific Functions (Healthcare): Templates,medical dictionaries,EHR integrations for patient intake,scheduling,verification,adn โfollow-ups. โฃ- January 2026
*โฃ Custom Voice: Ability to upload a โคvoice sample for a branded ZVA experience. โ- November 2025
* Automated Quality Management (AQM): โขโ Supervisors can review, score, and monitor โขZVA conversations for compliance.- January โข2026
* Supervisor Dashboard: Real-timeโฃ oversight of both live and โคvirtual agent interactions (preview, listen,โค takeover). – January 2026
* Amazon Connect Integration: improved resolution โof complex calls, seamlessโ handoffs with context. -โข Septemberโ 2025
2. Contactโ Centre Insights & Tools:
* CX Insights: Natural language querying โfor trends, AI-driven suggestions,โฃ collaborative โคanalysis.- December 2025
* Agentic AI Expert Assist: Context-sensitive recommendations for agents to improve accuracy and โspeed. – โข Early Next Year (2026)
* Skills-Based Configurations: Simplified โขdeployment and scalability for supervisors. – Early Next Year (2026)
* Engagement Docs: Interaction records including images, video, and โคAI-generated summaries/queries. – January 2026
* Live โTranslation (voiceโ & โขVideo): Real-time translation for agents and customers. – January 2026
3. Revenue Tools (Sales teams):
* Zoom Revenue Accelerator: Agentic AI for automated pipeline generation, lead research,โ and personalized outreach. -โฃ January 2026
* Agentic Prospecting Skill: โขPart of Revenue Accelerator, builds on Zoom Auto Dialer. – January 2026
4. Event & โWebinar Upgrades:
* Ask AI Companion Attendee Panel: AI-generated sessionโ summaries forโ late attendees. – Now Available
* โ Production Studio in the Cloud: Cloud-basedโ solution โฃfor broadcast-quality โevents, improving reliability and efficiency. – Now Available
Overall Goal: Zoom is heavilyโข investing in AI โto enhance โคitsโฃ platformโ across customer service, โขsales, and event management, focusing on automation, personalization, and improved insights.