Samsung TV Owners โReport Delays in Promised 7-Year Updateโค Commitment
Octoberโค 15, 2025, 13:26:49 PST – Samsung TVโค owners are expressing frustration as the company lags on its pledge too deliver seven yearsโฃ of software updates for its televisions. The commitment,initially touted โฃas a key โคdifferentiator for Samsung’s Vision AI TVs,is now facing scrutiny asโค users report inconsistent update โrollouts and,in some cases,a complete lack of โขpromisedโค support.
Samsung announced in 2023 that select TV models would receive seven years of security and feature updates, โextending beyond the industry standard of three to four years. This promise โคaimed to address growingโ concerns about software obsolescence and enhance the longevity โof expensive television investments. However, numerous reports surfacing in recent months indicate that many customers are still awaiting updates for their 2023 and 2024โข models, raising questions about Samsung’sโข ability to fulfill its commitment. The delayed updates impact โaccess to new features, streaming appโ compatibility, and critical security patches, potentially leaving users vulnerable.
The issue โprimarily affects owners of Samsung’s higher-end models,including those with Neo QLED and OLED displays. While โsome users have received partial updates, many report that their TVs โare missing key functionalities and improvements advertised by Samsung. Affected customers have taken to online forums and social media to voice their concerns,with some considering legal action or switching to competing brands.
Samsung has acknowledged the delays, attributing them to unforeseen โtechnical challenges and the complexities of maintaining software โcompatibility across a diverse range of TV models. A Samsung spokesperson stated the company โis “working diligently to resolve the issues and deliver the promised updates asโ quickly as โขpossible,” but did not provide a firm timeline for completion.
The situation highlights theโค increasing importance of โขlong-term software support in the consumer electronics market. Asโ smart TVs become more integrated into the connected home, regular updates are crucial for maintaining functionality, โsecurity, and compatibility with evolving technologies. Samsung’s commitment, when fully realized,โฃ would โset a new standard for the industry, but the current delays threaten to โคundermineโค consumer trust and raise doubts about the viability ofโ similar long-term support promises from other manufacturers.