AI Adoption Fuels Security & Legal Concerns for IT Serviceโค Providers, Survey โFinds
Berlin, Germany – A new survey reveals that theโข increasing adoption โof artificial intelligence (AI) by IT service providers is accompanied by important anxieties surrounding intellectual property โrights, technological vulnerabilities, and โpotential legal liabilities. The study, conducted โขby IT-Matchmaker,โ highlights a growing need for clearer regulations and expanded insurance coverage as companies navigate โขthe complex landscape โof AI implementation.
According to the survey, 36% of IT โservice providers cite concerns over intellectual property rights as aโ major obstacle to widerโฃ AI adoption, while another 36% point to the inherent vulnerability of the technology to errors. A substantial 84% of respondents are advocating for clearer regulation governing the use of intelligent systems. This demand reflects a broader uncertainty, with 71% reporting client hesitation regarding the “permitted use” of AI and adherence to legal norms. Moreover, 53% of providers โthemselves express uncertaintyโข about the correct procedures and regulatory requirements when deploying AI solutions.
The fear of financial repercussions is also escalating. Claims for compensation related to โalleged poor AI performance are on the rise,with 55% of IT service providers reporting an increase in such demands compared to โฃthe โprevious year – leaving only 25% unaffected.
Alongside legal concerns, the survey underscores a โฃheightened cybersecurity threat. 64% of German companies experienced at least one to ten cyberattacksโ in the last twelve months,with 3% reporting over ten โattacks. Company infrastructure – encompassing servers, โcloudโ systems, โmobile devices, and iot systems – is identifiedโค as the most common entry point for attackers by 81% of respondents. Attacks via suppliers, cloud servers, and compromised โemails also contribute to the threatโฃ landscape.
“Theโ widespread use of artificial intelligence by IT service providers comes with complex risks,”โค stated Marc Thamm, Product head Technology & โGeneral Liability at Hiscox. “errors in AI โsystems,dataโ protection violations or liability issues can quickly led to significant damage.”
Reflecting this concern, 85% of those surveyed prioritize clear โstipulations within โขtheir insurance policies regarding coverage for AI use andโค potential damages stemming from AI-based solutions. hiscox has โresponded by explicitly incorporating AI risks into its IT liability insurance offerings.”Companies can only exploit the potential of this technology if they know that they are protected in the event of an emergency,”โค thamm added.
Jรผrgen Frisch contributed to this report.
