Marriott Leaves Familyโข Stranded in Vegas Heat After ‘Digital Check-In’ โฃError
LAS VEGAS – A Las Vegas family returning from โขa concert found themselves stranded with a โrentalโฃ car and โฃno hotel room Saturday after aโฃ Marriott โคdigital check-in malfunction โleft them withoutโข accommodations, according to a report by travel blog View From the Wing. The incident highlights growing concerns over reliance on automated hotel โขsystems โand the potential for errors to disrupt travel plans.
The Miller family,arriving at the residence Innโข Las Vegas Hughes Centre after โ11 p.m., discoveredโ their reservation was not in โคthe system โdespite a confirmed booking.โฃ A Marriott representative allegedly informed them theโ hotel was fully booked and unable to assist, leaving the family – including two young children – to spend hoursโ attempting to find alternative lodging with their rental vehicle.Theโฃ incident underscores a broader trend of travelers facingโ issues with digital โฃcheck-in processes, particularly โฃas hotels increasingly push customers toward app-based services.
According to View From the Wing, โthe family had completed mobile check-in earlier โขin the day but did notโข receive โa โroom number.Upon arrival, they bypassed the front desk, relying on the digital โขkey providedโค thru โคthe Marriott Bonvoy app.โข The app failedโ to unlock their assigned room, and subsequent attempts to resolve the issue with hotel staff proved unsuccessful.
“They said they were sold out โand there was nothing they could do,”โข the family told the blog. “We wereโ leftโ to find โฃa hotel at midnight with twoโค kids and a rental car.”
The Millers eventually secured a โroom โขat โa different hotel, incurring additional expenses. Marriott has not yet publiclyโค commented on the specific incident but has โขbeen facing increased scrutiny over tipping requests andโ digital check-in issues inโค recentโ months, as reported by the New York Post. โขThe company did offer โฃthe family 50,000 Bonvoy points as compensation,โ but the familyโ stated this did not fully cover their unexpected costs and inconvenience.
This incident โคadds to a growing number of traveler complaints regarding automated hotel systems, raising questions about the balance between convenience and reliable customer โservice. experts suggest travelers utilizing digital check-in should always โconfirm their reservation with the front desk upon arrival to avoid similar โdisruptions.
