Major Outage Disrupts Amazon Web Services, Causing Widespread Digital Disruptions
October 20, 2025 – A critically important outage impacting Amazon Web Services (AWS) in the eastern region of the U.S. began just after midnight, causing disruptions to numerous popular websites and applications. As of this reporting, over 9,000 incidents related to AWS systems have been reported in the last 24 hours, extending to the central Iowa region, according to Downdetector.
The incident underscores the critical reliance modern digital infrastructure has on a handful of cloud providers like AWS.Millions of users are experiencing issues with services they depend on daily, from financial apps and social media platforms to video games and educational tools, highlighting the potential for cascading failures when a major cloud provider faces connectivity problems.
Which Services Are Affected?
Venmo, Instacart, and Robinhood are among the hardest hit, with widespread reports of outages. Major platforms including Boost Mobile, Zoom, Amazon, Snapchat, Reddit, Roblox, Pinterest, and Fanduel are also experiencing difficulties. The outage extends to the gaming world, with Playstation and xbox Live currently unavailable. Additional services impacted include:
* Boost Mobile
* Fetch
* Smartsheet
* Life360
* Collegeboard
* Amazon Alexa
* Navy Federal Credit Union
* AT&T
* Ring
* Webukk
* The New York Times/Wordles/NYT Games
* Apple Music
* T-Mobile
* Truist
* Dead by Daylight
* Microsoft Outlook
* Adobe Creative Cloud
* Classlink
* Asana
* Coursera
* Capital One
* GoTo
* Duolingo
* ally
* Blink Security
* DoorDash
* Chime
* Starbucks
* Disney+
What is the Status of the Fix?
Amazon has identified the source of the connectivity issues and is implementing an “air recovery” process to mitigate the problem, as detailed on the AWS Health Dashboard. However,a definitive timeline for complete resolution remains unclear.
