DKV Tops Ranking for Customer Service Among Supplementary Health Insurers

FRANKFURT, December 12, 2024 – DKV Deutsche Krankenversicherung AG has been named “Service Champion No. 1” among supplementary health insurers, achieving a Service Evaluation Score ​(SES) of 65.8 percent in a recent ranking by servicevalue. The company also secured​ the 172nd overall position, earning a “Service champions Gold” seal.

The ranking, which assesses customer service quality across various industries, is notably relevant as consumers increasingly prioritize service experiences when choosing health insurance providers. With healthcare costs rising and options becoming more complex, a responsive and helpful insurer can ‍significantly impact a customer’s overall well-being and financial security. The full ranking provides valuable insights‍ for individuals navigating the supplementary health insurance market and seeking providers known for remarkable service.

Alongside ⁣DKV, several other insurers achieved “Gold” status – reserved for the top 700 test candidates – including Allianz Private Health Insurance AG (65.5 percent, 222nd⁢ overall), LVM Health Insurance AG (64.9 percent, 340th overall ‌- and last year’s winner), Inter Health Insurance AG (65.6⁣ percent, ‍391st overall), Huk-coburg Health Insurance AG (64.0 percent, 611th rank), Barmenia Health Insurance⁤ AG (63.9 percent, 624th place), and Envivas Health Insurance AG (63.7 percent, 664th position).

Insurers receiving the “Silver” seal (positions 701 to 1,400) included Debeka ⁣Health Insurance Association ⁣aG (63.3 percent, ​780th place), Hansemerkur Krankenversicherung AG (63.2⁣ percent, 895th rank), and Gothaer⁢ Krankenversicherung AG (62.3​ percent, 1,100th place).⁤ Süddeutsche krankenversicherung aG (SDK; 62.3 percent; 1,117th position),⁢ Provincial Health Insurance Hannover AG ⁢(62.1 percent; 1,229th place), and DFV⁢ Deutsche Familienversicherung AG (61.5 percent; ‍1,357th ⁣rank) also earned “Silver” recognition.Two insurers achieved “Bronze” status, requiring ‌placement between 1,401st ‍and 2,100th.

The complete ⁣industry ranking is ‌available at https://servicevalue.de/rankings/krankenzusatzversicherer-19/, and rankings from all‌ segments can ​be found at https://servicevalue.de/ranking/service-champions-deutschland/.

Private Health ⁤Insurance Market Shifts: Ottonova Leads Growth, while Established ⁤Players See Mixed Results

Berlin, Germany – New data⁣ reveals significant shifts⁣ in the ‍German private⁣ health insurance (PKV) market for ‍2023, with ⁣digital newcomer ‌Ottonova experiencing the most‍ substantial growth and several established⁢ insurers​ reporting declines⁢ in new customer acquisitions.The⁤ analysis, published by Versicherungsjournal, highlights a competitive ​landscape where customary players are facing challenges from innovative disruptors.

twelve of⁤ the listed​ providers saw weaker new business⁣ numbers​ compared to ⁤2023. Signal Iduna experienced the‍ largest drop, losing 1,126 new customers, followed by Huk-Coburg (down 914) and DKV‍ (down 844). However, Debeka‌ and⁣ Hansemerkur bucked the‍ trend, gaining nearly ⁣3,850​ and 3,550 new customers respectively, ‍with Allianz and Barmenia ‌each adding over 2,000.

Ottonova demonstrated the‌ most​ dramatic ​growth, increasing its new entries by 127‌ percent – from 1,571 in 2022 to ⁣3,571 in 2023.This surge propels ​the ‍Munich-based‌ company to 15th place in⁢ new full insurance entrants,⁢ surpassing several traditional health insurers.

“this ⁣seems to ‌have finally broken ‌the knot for the digital newcomer, which had extremely ‍difficult times in ​the first few years and which has also been relying on traditional sales for some time,” commented Surminski, as reported‍ by Versicherungsjournal. The ZfV editor-in-chief further ⁢stated, “In just a few years, Ottonova has captured a remarkable share of a⁢ competitive market ⁣- after ‍many critical comments at the market launch, it is still a success story.”

Other growth ⁤winners included DEVK, with a‌ 75 percent increase in new acquisitions, ⁤and Süddeutsche Krankenversicherung⁤ aG (SDK) and DEVK, both ⁤reporting a 25 percent rise. Conversely, State health aid vvag saw ⁤a 25 percent decrease in new fully‍ insured individuals (down to 616), while VRK experienced a decline of over 20⁤ percent.

The data underscores a ⁢dynamic PKV‌ market where digital innovation and evolving sales strategies are‍ increasingly influential. The Munich Health​ Insurance Association aG remains a key player, while the performance of ⁤established insurers varies ‍significantly.