Meta Launches Centralized Support Hub, โขTests AI Assistant for Facebook and Instagram
Meta โis consolidating support resources for Facebook and Instagram into aโ new “Security and Privacy โขHub,” aiming to simplify how users manageโ thier account security and privacy settings. the company is also testing an AI-powered assistant to provide support and guidanceโข within the hub.
The new hub, rolling out โnow, centralizes tools for account recovery, passwordโข management, two-factor authentication, and privacy settings. Account recovery โฃnow includes the option to submit anโ optional selfie video for identity verification. This move comes as Meta frequently shifts theโค location of key โsettings -โข including โขaccount settings, data management tools, and privacy features – over the years, frequently enough leading โto user confusion despite the stated goal of improved accessibility.
Meta claimsโ the hub will streamline the user experience, โbut the constant relocation of settings has โhistorically frustrated users who struggle to remember where to find features within the apps. The company previously moved account settings โขin 2020, consolidated data management tools in 2023, and centralized privacy features in both 2022 and โฃ2023, and also making changes to ad controls in 2023.
The Security โand Privacy Hub is available now. Meta is also testingโค an AI assistant to help usersโค navigate the hub and address common โsupport questions.