DKV Tops Ranking for Customer Service Among Supplementary Health Insurers
FRANKFURT, December 12, 2024 – DKV Deutsche Krankenversicherung AG has been named “Service Champion No. 1” among supplementary health insurers, achieving a Service Evaluation Score โ(SES) of 65.8 percent in a recent ranking by servicevalue. The company also securedโ the 172nd overall position, earning a “Service champions Gold” seal.
The ranking, which assesses customer service quality across various industries, is notably relevant as consumers increasingly prioritize service experiences when choosing health insurance providers. With healthcare costs rising and options becoming more complex, a responsive and helpful insurer can โsignificantly impact a customer’s overall well-being and financial security. The full ranking provides valuable insightsโ for individuals navigating the supplementary health insurance market and seeking providers known for remarkable service.
Alongside โฃDKV, several other insurers achieved “Gold” status – reserved for the top 700 test candidates – including Allianz Private Health Insurance AG (65.5 percent, 222ndโข overall), LVM Health Insurance AG (64.9 percent, 340th overall โ- and last year’s winner), Inter Health Insurance AG (65.6โฃ percent, โ391st overall), Huk-coburg Health Insurance AG (64.0 percent, 611th rank), Barmenia Health Insuranceโค AG (63.9 percent, 624th place), and Envivas Health Insurance AG (63.7 percent, 664th position).
Insurers receiving the “Silver” seal (positions 701 to 1,400) included Debeka โฃHealth Insurance Association โฃaG (63.3 percent, โ780th place), Hansemerkur Krankenversicherung AG (63.2โฃ percent, 895th rank), and Gothaerโข Krankenversicherung AG (62.3โ percent, 1,100th place).โค Sรผddeutsche krankenversicherung aG (SDK; 62.3 percent; 1,117th position),โข Provincial Health Insurance Hannover AG โข(62.1 percent; 1,229th place), and DFVโข Deutsche Familienversicherung AG (61.5 percent; โ1,357th โฃrank) also earned “Silver” recognition.Two insurers achieved “Bronze” status, requiring โplacement between 1,401st โand 2,100th.
The complete โฃindustry ranking is โavailable at https://servicevalue.de/rankings/krankenzusatzversicherer-19/, and rankings from allโ segments can โbe found at https://servicevalue.de/ranking/service-champions-deutschland/.
