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Chandigarh Enhances Citizen Engagement with Upgraded WhatsApp Complaint System
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The Chandigarh Municipal Corporation (MC) has enhanced its WhatsApp-based complaint system by integrating a feedback mechanism, aiming to improve citizen participation and ensure more responsive governance. This upgrade focuses on streamlining the resolution of sanitation issues, particularly those related to illegal waste disposal in public areas, and violations related to banned plastic items.
WhatsApp Complaint System Upgrade
According to Municipal Commissioner Amit Kumar, the WhatsApp complaint number 9915762917 has been crucial in directly connecting with residents and addressing their concerns promptly. The addition of a feedback mechanism is intended to strengthen transparency and accountability in service delivery.
Did You Know? The MC encourages citizens to report the use of plastic carry bags and other banned plastic items to support Chandigarh’s commitment to becoming ‘plastic-mukt’ (plastic-free).
Key Statistics of the WhatsApp Complaint System
As of recently, the WhatsApp number has received 271 complaints, with 222 resolved and 10 still in process. The feedback collected has been overwhelmingly positive, indicating high public satisfaction with the responsiveness of the system.
| Complaint Status | Number of Complaints |
|---|---|
| Total Complaints Received | 271 |
| Complaints Resolved | 222 |
| Complaints in Process | 10 |
| Feedback Responses (Positive) | 17 |
Citizen Engagement and Urban Management
Commissioner Kumar emphasized that citizen engagement is essential for maintaining cleanliness and civic discipline in Chandigarh. He stated that this initiative empowers residents to actively participate in urban management, encouraging them to report violations and share their experiences with the MC.
Pro Tip: Active participation in reporting violations not onyl helps the MC but also fosters a sense of community ownership and responsibility.
Additional Complaint Mechanisms in Chandigarh
Besides the sanitation and plastic ban complaints, Chandigarh residents have access to other WhatsApp-based services for various concerns: