Home » AI Companion
Tag:

AI Companion

Technology

Zoom AI Features: Boost Customer Journeys & Sales Performance

by Rachel Kim – Technology Editor
written by Rachel Kim – Technology Editor

Zoom Updates:⁣ A summary of New Features & ⁢Timelines

here’s a breakdown of the new features Zoom announced, ‍categorized ⁢for clarity, along with​ their expected release⁤ timelines:

1. Zoom​ Virtual Agent (ZVA) Enhancements:

*⁣ Industry-Specific Functions (Healthcare): Templates,medical dictionaries,EHR integrations for patient intake,scheduling,verification,adn ‍follow-ups. ⁣- January 2026

*⁣ Custom Voice: Ability to upload a ⁤voice sample for a branded ZVA experience. ​- November 2025

* Automated Quality Management (AQM): ⁢‌ Supervisors can review, score, and monitor ⁢ZVA conversations for compliance.- January ⁢2026

* Supervisor Dashboard: Real-time⁣ oversight of both live and ⁤virtual agent interactions (preview, listen,⁤ takeover). – January 2026

* Amazon Connect Integration: improved resolution ​of complex calls, seamless‌ handoffs with context. -⁢ September​ 2025

2. Contact‌ Centre Insights & Tools:

* CX Insights: Natural language querying ‍for trends, AI-driven suggestions,⁣ collaborative ⁤analysis.- December 2025

* Agentic AI Expert Assist: Context-sensitive recommendations for agents to improve accuracy and ‌speed. – ⁢ Early Next Year (2026)

* Skills-Based Configurations: Simplified ⁢deployment and scalability for supervisors. – Early Next Year (2026)

* Engagement Docs: Interaction records including images, video, and ⁤AI-generated summaries/queries. – January 2026

* Live ​Translation (voice‍ & ⁢Video): Real-time translation for agents and customers. – January 2026

3. Revenue Tools (Sales teams):

* Zoom Revenue Accelerator: Agentic AI for automated pipeline generation, lead research,‌ and personalized outreach. -⁣ January 2026

* Agentic Prospecting Skill: ⁢Part of Revenue Accelerator, builds on Zoom Auto Dialer. – January 2026

4. Event & ‌Webinar Upgrades:

* Ask AI Companion Attendee Panel: AI-generated session​ summaries for‍ late attendees. – Now Available

* ‌ Production Studio in the Cloud: Cloud-based‌ solution ⁣for broadcast-quality ‌events, improving reliability and efficiency. – Now Available

Overall Goal: Zoom is heavily⁢ investing in AI ​to enhance ⁤its⁣ platform​ across customer service, ⁢sales, and event management, focusing on automation, personalization, and improved insights.

0 comments
0 FacebookTwitterPinterestEmail
Technology

Samsung AI Home: Innovations for a Smarter, More Efficient Life

by Rachel Kim – Technology Editor
written by Rachel Kim – Technology Editor

Summary of Samsung’s AI Home ⁤Vision⁣ & Product Announcements

This text details Samsung’s aspiring vision for an‍ “AI Home” and the products and technologies driving that‍ vision.Here’s a ⁣breakdown of the key takeaways:

Core Vision:

* Seamless Integration: Samsung aims⁢ to⁢ create ⁤an AI-powered home that operates in the‌ background, supporting and enhancing daily life rather than being intrusive. The focus is on ⁤freeing up time‍ for what matters most.
* Consumer Demand: Research shows strong European consumer interest in AI-enabled homes ​(66% appealing), especially for streamlining tasks (44%) and gaining control (45%).
* home as Sanctuary⁣ & Hub: Samsung recognizes⁣ the home’s dual role ⁤as a place of relaxation (93%) and social ​connection (80%) and designs AI features to support both.

Key product & Technology Areas:

* ‍ SmartThings: The central platform for automating routines (lighting, temperature, blinds) and managing energy consumption (SmartThings ‍Energy).
* Bespoke⁤ AI Appliances: A range‌ of upgraded appliances with enhanced‌ AI capabilities:
‌ * Jet Bot Steam Ultra: Improved object recognition, including transparent spills.
* AI ⁤Washer: ⁤AI Wash+ for superior energy efficiency.
* AI Dishwasher: AI Wash for optimized cycles and Auto Open Door for faster⁣ drying.
‌ * Extractor Induction Hob: Integrated hob and extractor. (Currently Europe onyl)
* Vision AI‌ Companion: More interactive home ⁣entertainment experience with human-like responses. Leveraging partnerships with Google, Microsoft, and Perplexity.
* ⁣ Display Technology:

* Micro ​RGB: 115-inch cinema-like ⁢display (coming to Australia).
‍ * The Movingstyle: Portable touchscreen TV with AI adaptation.
⁤ * Sound Tower: Portable sound system ⁣with⁢ customizable lighting (Australia release in 2026).
* Galaxy AI: Expanding AI features to a massive user⁣ base:
‍ * 200M+ devices⁤ in 2024, 400M+ by end of 2025.

‍ ⁢ * Currently free of charge, with future premium services perhaps developed in collaboration with partners.

Key priorities:

* Energy Efficiency: ‍ A major focus,⁢ with 66% of consumers wanting AI to help save money ⁤on energy.
* Security: ⁤AI is expected to improve home protection (40% of consumers), ​supported by Knox Vault and Knox Matrix.

Regional Availability:

* Many of the Bespoke AI appliances ‌and the Extractor Induction Hob⁣ are currently only available in Europe.
* Samsung Australia plans to ⁢expand‌ its energy-efficient ‌laundry ⁣range in⁤ Q3 2025.
* Micro ⁢RGB ⁤is coming to ⁤Australia soon.
* ⁤Sound Tower is slated for release in Australia in ‌2026.

In essence, Samsung is positioning itself as a leader in the AI-powered home, focusing ⁢on practical applications that improve daily life, enhance efficiency, and prioritize security and well-being. They are leveraging a broad range of technologies and strategic partnerships to achieve this vision.

0 comments
0 FacebookTwitterPinterestEmail
@2025 - All Right Reserved.

Hosted by Byohosting – Most Recommended Web Hosting – for complains, abuse, advertising contact: contact@world-today-news.com