Today, we’re announcing a fundamental shift in how AWS Support helps customers move from reactive problem-solving to proactive issue prevention. This evolution introduces new Support plans that combine AI-powered capabilities wiht Amazon Web Services (AWS) expertise. The new and enhanced plans help you identify and address potential issues before they impact your business operations, helping you to operate and optimize your cloud workloads more effectively.
The portfolio includes three plans designed to match different operational needs. Each plan offers distinct capabilities, with higher tiers including all the capabilities of lower tiers plus additional features and enhanced service levels. Let’s have a look at them.
New and enhanced AWS support paid plans
Business support+ transforms the developer, startup, and small business experience by providing intelligent assistance powered by AI. You can choose to engage directly with AWS experts or start with AI-powered contextual recommendations that seamlessly transition to AWS experts when needed. AWS experts respond within 30 minutes for critical cases (twice as fast as before),maintaining previous context and saving you from having to repeat yourself.
With a low-cost monthly subscription, this plan delivers advanced operational capabilities through a combination of AI-powered tools and AWS expertise. The plan provides personalized recommendations to help optimize your workloads based on your specific surroundings, while maintaining seamless access to AWS experts for technical support when needed.
Enterprise Support builds on our established support model, this tier accelerates innovation and cloud operations success through intelligent operations and AI-powered trusted human guidance. Your designated technical account manager (TAM) combines deep AWS knowledge with data-driven insights from your environment to help identify optimization opportunities and potential risks before they impact your operations. The plan also offers access to AWS Security Incident Response at no additional fee, a thorough service that centralizes tracking, storage, and management of security events while providing automated monitoring and investigation capabilities to strengthen your security posture.
Through AI-powered assistance and continuous monitoring of your AWS environment, this tier helps you achieve new levels of scale in your operations. with up to 15-minute response times for production-critical issues and support engineers who receive personalized context delivered by AI agents, this tier enables faster and more personalized resolution while maintaining operational excellence.Additionally,you also get access to interactive programs and hands-on workshops.
