Apple Adds Automated Recovery Tool to macOS 26, Aiming to Reduce IT Support Burden
Apple is introducing a new Recovery Assistant feature in macOS 26 designed to automatically diagnose and fix startup issues, potentially reducing the need for IT intervention and minimizing downtime. The tool, highlighted by 9to5Mac, aims to self-correct software problems that can arise from macOS updates or unexpected events like power failures during installation.
For organizations managing large numbers of Macs, this feature promises to save time, shipping costs, and employee productivity. If the Recovery Assistant cannot resolve the issue, the system will guide users through options like reinstalling macOS or repairing the startup disk.
Apple notes the Recovery assistant does not currently support captive network portals or networks requiring 802.1X authentication, suggesting users in those situations may need to tether to an iPhone for assistance.
The addition of Recovery Assistant builds on Apple’s ongoing efforts to improve Mac management in enterprise environments, complementing features like Declarative Device Management and Managed Apple Accounts. Apple’s stated goal is to minimize help desk tickets and limit employee downtime to hardware repairs.
The feature is sponsored by Mosyle,an Apple Unified Platform offering device deployment,management,and security solutions for over 45,000 organizations.
