SHA and 3sHealth Halt Faulty AIMS Scheduling Software Implementation
The Saskatchewan Health Authority (SHA) and 3sHealth have announced the cessation of implementation for the Automated Integrated Management System (AIMS), a scheduling software plagued by functionality issues. The decision impacts approximately 7,000 employees across the province.
SHA CEO Andrew Will acknowledged the challenges faced by staff, stating, “We have listened and we recognize these challenges.While we’ve worked closely with our vendors to address functionality issues, we have determined that these could not be resolved as quickly or as effectively as required.”
The SHA contracted Deloitte Canada to implement AIMS. Will confirmed ongoing discussions with deloitte regarding the software’s performance.
3sHealth CEO Mark Anderson indicated the immediate focus is on supporting affected employees and restoring the previous scheduling system. In a statement to CBC, anderson said, “Accountability is significant to us, and there will be an opportunity to assess our options after the project is complete, but right now we are committed to providing proper support through this transition back to more reliable and familiar systems.”
Health Minister Jeremy Cockrill revealed he ordered the SHA to halt the software’s use after being unable to obtain a clear timeline for resolving the issues. “It’s a complicated IT system and they couldn’t give me a clear timeline on when we might start to see some of these fixes … and that concerns me,” Cockrill stated.
the issues with AIMS have prompted significant concern from health-care unions. SEIU-West,representing lab technicians and licensed practical nurses,has filed nearly 100 AIMS-related grievances with the SHA,citing impacts on patient care,specifically for home care patients.
the initial rollout of AIMS was planned for 2021 but was delayed until November 2022 due to errors affecting pay and scheduling. The system was relaunched in June 2024 with a phased implementation. An internal SHA memo from August 2024 apologized to doctors for delays in physician payments caused by the software.
