Snapchat users Report Lost Snaps and Friends after App Reinstalls Amidst AWS Outage
Users are reporting the disappearance of friends and saved snaps after deleting and reinstalling the Snapchat app, a problem coinciding with a widespread outage of Amazon Web Services (AWS) that impacted numerous online services. The issue began as Snapchat users experienced disruptions and turned to platforms like X (formerly Twitter) to share their experiences, discovering data loss after attempting to fix the problem by reinstalling the application.
The outages affecting Snapchat are linked to the larger AWS disruption, which also impacted companies like Roblox, Fortnite, Coinbase, and Ring, and also airline websites Delta and United. Many users assumed a simple app reinstall would resolve initial crashing issues, but instead found their contact lists and previously saved content vanished.”Deleted and reinstalled my Snapchat, now I can’t find my friends and all my snaps are gone.Gosh!” one user posted on X. Similar reports flooded the platform, with users stating, “Deleted and reinstalled my Snapchat, now I can’t find my friends and all my snaps are gone,” and “I didn’t know Snapchat is down, deleted it and reinstalled it and everything is gone.”
Snapchat offers a potential solution for restoring lost streaks. Users should first check for a “Restore” button next to the affected chat before seeking further assistance. If the button is visible, tapping it may recover the streak. For those who don’t see the option,Snapchat’s Support website provides a form to request feedback and perhaps restore lost streaks,though restoration is only guaranteed if the “Restore” button is present or assistance is requested promptly.
