Disillusionment in AI Presents a ‘Hero Moment’ for cios
CIOs face a critical juncture as initial hype around artificial intelligence gives way to a more realistic assessment of its implementation challenges, according to gartner.While AI readiness is a key concern, navigating regional regulations and ensuring workforce preparedness are proving to be meaningful hurdles.
A major challenge lies in data governance. Gartner notes that startups often lack robust data governance frameworks, and regional regulations surrounding data sovereignty can restrict the deployment of certain AI tools.
However, the biggest obstacle may be internal. Gartner research reveals that 71% of CIOs and IT leaders believe their workforce isn’t prepared for AI,citing a steep learning curve and fears of job displacement. Despite these anxieties, a September 2025 Gartner study projects that only 1% of headcount reductions will be directly attributable to AI.
This presents a “hero moment” for CIOs, according to Gartner analyst Mullery. Rather than focusing solely on replacement, organizations should consider a ”talent or value remix” - strategically deploying AI to either improve the performance of existing employees or to drive key business objectives like revenue growth and backlog reduction.
The analysts emphasize the importance of balancing reskilling initiatives with the need to maintain critical thinking skills. Over-reliance on AI could lead to skill atrophy, hindering employees’ ability to analyze and problem-solve independently.
“Decide what work humans should do and what work AI should not, and use AI to leverage knowledge in new ways,” Mullery advised.
Successfully integrating AI for both automation and workforce enhancement is complex, but Mullery believes it represents a significant possibility for CIOs. “The golden path isn’t easy, but walking it may be one of the most rewarding times in your career. You decide the future, not AI,” he stated.
