Samsung TV Owners Report Delays in Promised 7-Year Update Commitment
October 15, 2025, 13:26:49 PST – Samsung TV owners are expressing frustration as the company lags on its pledge too deliver seven years of software updates for its televisions. The commitment,initially touted as a key differentiator for Samsung’s Vision AI TVs,is now facing scrutiny as users report inconsistent update rollouts and,in some cases,a complete lack of promised support.
Samsung announced in 2023 that select TV models would receive seven years of security and feature updates, extending beyond the industry standard of three to four years. This promise aimed to address growing concerns about software obsolescence and enhance the longevity of expensive television investments. However, numerous reports surfacing in recent months indicate that many customers are still awaiting updates for their 2023 and 2024 models, raising questions about Samsung’s ability to fulfill its commitment. The delayed updates impact access to new features, streaming app compatibility, and critical security patches, potentially leaving users vulnerable.
The issue primarily affects owners of Samsung’s higher-end models,including those with Neo QLED and OLED displays. While some users have received partial updates, many report that their TVs are missing key functionalities and improvements advertised by Samsung. Affected customers have taken to online forums and social media to voice their concerns,with some considering legal action or switching to competing brands.
Samsung has acknowledged the delays, attributing them to unforeseen technical challenges and the complexities of maintaining software compatibility across a diverse range of TV models. A Samsung spokesperson stated the company is “working diligently to resolve the issues and deliver the promised updates as quickly as possible,” but did not provide a firm timeline for completion.
The situation highlights the increasing importance of long-term software support in the consumer electronics market. As smart TVs become more integrated into the connected home, regular updates are crucial for maintaining functionality, security, and compatibility with evolving technologies. Samsung’s commitment, when fully realized, would set a new standard for the industry, but the current delays threaten to undermine consumer trust and raise doubts about the viability of similar long-term support promises from other manufacturers.
