Justice Department Sues Uber for Disability Discrimination
Yesterday, the Justice Department filed a lawsuit against Uber Technologies Inc., the nation’s largest ride-hailing service, alleging discrimination against passengers with disabilities. The suit claims violations of Title III of the Americans with Disabilities Act (ADA), which prohibits discrimination by private transportation companies.
The lawsuit details how Uber and its drivers routinely deny service to individuals with disabilities, including those using service animals and mobility devices like stowable wheelchairs. Specifically, the complaint alleges Uber imposes unfair fees – such as cleaning charges for service animal shedding and cancellation fees for unlawfully denied rides – and fails to reasonably modify policies to accommodate riders with disabilities, even denying front-seat access to those who need it. These denials have resulted in significant delays, missed appointments, and riders being left stranded.
“For too long, blind riders have suffered repeated ride denials as they are traveling with a service dog,” stated Assistant Attorney General Harmeet K. Dhillon. “This lawsuit seeks to end this persistent discrimination and ensure riders with disabilities have equal access to Uber.”
U.S. Attorney Craig H. Missakian added, “Rideshare companies must provide the same access to transportation for riders with disabilities as they do for all others. This complaint demonstrates our commitment to enforcing the ADA’s promise of equal access.”
The justice Department is seeking a court order requiring Uber to cease discriminatory practices, modify its policies to comply with the ADA, and provide comprehensive training to staff and drivers. The lawsuit also requests $125 million in damages for individuals previously discriminated against and a civil penalty to further discourage disability discrimination.
Resources:
* Civil Rights division: www.justice.gov/crt
* Report Civil Rights Violations: www.civilrights.justice.gov
* ADA Information Line: 800-514-0301 (TTY 1-833-610-1264)
* ADA Website: www.ada.gov
