Digital Immigration System in the UK fuels Anxiety and Creates Barriers for Migrants
A new report from Migrant Voice and the University of Warwick reveals significant challenges and anxieties stemming from the UK’s transition too a largely digital-only immigration system. The shift,which began in 2018 and accelerated this year with the near-worldwide requirement of eVisa verification for migrants,is creating stress and potential exclusion for those navigating the new processes.
The study,based on interviews with 40 migrants,highlights widespread concerns about proving legal status within strict deadlines. Participants expressed fear of losing their rights due to errors within the digital portal, or simply being unable to successfully navigate the system. One interviewee voiced distrust, referencing the Windrush scandal as a cautionary tale about relying on government-held migration records, citing instances of applications disappearing from the system.
beyond anxieties, migrants reported practical difficulties including technical failures, shifting deadlines, and errors impacting their ability to work, travel, secure housing, pursue education, and access essential public services. Many found themselves in the frustrating position of correcting mistakes they did not create, leading to feelings of vulnerability.
The report also points to a lack of understanding amongst those tasked with verifying digital immigration status – employers, landlords, airline staff, and border officials – resulting in delays and confusion. Migrants frequently found themselves needing to explain the system to those who were supposed to be administering it.
Specific issues identified included the complexity of the processes, language barriers, and difficulties generating the necessary “share code” for proving right-to-work or rent. Accessing clear guidance from the Home Office proved problematic, with many receiving unhelpful responses via email or helpline.
The research emphasizes that migrants with limited digital literacy,language skills,or disabilities are notably vulnerable to being excluded. Participants noted the lack of translation for the system into languages other than English,forcing reliance on community organizations and online platforms for assistance.
Dr. Derya Ozkul of the University of Warwick underscored the real-world consequences of these issues, stating that researchers heard accounts of individuals losing job opportunities, missing flights, experiencing data breaches, and fearing the loss of their legal status. The report concludes with a stark warning: the move to a compulsory,digital-only system,without providing option options,carries significant risks and is demonstrably creating hardship for those it is intended to serve.
