Dubai Cracks Down on Hidden Fees in Online Food Delivery
dubai, UAE – Authorities in Dubai are moving to regulate online food delivery services, addressing long-standing consumer complaints about hiddenโข fees and a lack of price transparency. The move aims to protect consumer rights and establishโข clearโฃ guidelinesโฃ for delivery platforms and restaurants operating โคinโฃ the emirate.
For months, residents have voicedโฃ concerns over discrepancies betweenโ advertised menu prices and the final amount charged, often inflated byโข deliveryโข fees, service charges, and othre undisclosed costs. This lack of transparency โฃhas fueled frustration and calls for greater regulation. The new measures will focus on ensuring clear and upfront pricing, โฃstandardizedโ service models, and adherence to consumer protection laws.
The initiative, reportedโข by Malayalam Manorama Online โ and Gulf News, comes as Dubai’s onlineโ food delivery marketโฃ continues to boom.โ The regulations will impact major platforms like Talabat, Deliveroo,โ and Careem Food, and also the restaurants partnering wiht them.Key areasโค of focus include mandating transparent โdisplay of all fees before order confirmation, establishing guidelines for โdelivery charges based on distance and order value,โ and ensuring restaurantsโ clearly outline โขtheir pricing structures.
The regulations are expected to โbenefit both consumers and restaurants. Clear pricing will build trust โand encourage greater usage of delivery โservices. For restaurants, standardized serviceโ models will โฃcreate a level playing field and โallowโค them toโ focus on food quality โขand customer service, rather than navigating complex feeโ structures.
The move also addressesโฃ concerns about marketing strategies employed by โdeliveryโข platforms, ensuring โfairโ competition and preventing misleading promotions. Authorities are emphasizing the โฃimportance โofโ ethical practices and responsible service delivery within theโฃ rapidly evolvingโค online foodโ sector. โ Further details regarding the implementation โขand enforcement ofโ these regulations are expectedโ to be announced in the โcoming weeks.
