Billtrust Integrates Agentic AI โto Optimize Collections Strategies
NEW YORK – November 6, 2025 – โBilltrust has โexpandedโฃ its Collectionsโ solution with the addition of agentic AI capabilities, designed to recommend optimal strategies โฃfor accounts receivable teams. The newโข features, โขannounced in July, encompass AI-powered email, dispute management, credit review, and collections analytics, marking a critically important step towardโฃ automating and enhancing the collections process.
This move comes as adoptionโฃ of agentic AI withinโฃ finance departments accelerates. Aโฃ recent PYMNTS Intelligence report, “How Agentic AI Went From Zeroโ to CFO Test Runs in 90 Days,” โฃrevealed that nearly 7% of U.S. enterpriseโค chief financial officers โhave already deployed agentic AIโ in live โfinance workflows,โข with an additional 5% currently running pilot โprograms. Businesses realizing positive returns โขon investment โfrom generative AI are demonstrating the fastest adoption rates of its agentic โapplications.
“We’re delivering the future of collections – โintelligent, automated and โคcustomer-centric,” said โBilltrust CEO Sunil Rajasekar in a press release. The company isโ taking an incremental approach to AIโฃ integration, focusing on automating manual tasks before moving toward a โค”human-on-the-loop” model โคthat prioritizes visibility โคand control.
Accordingโฃ to Billtrust Vice President of Product Dave ruda, โฃthe strategy isn’t about replacing human workers. “You can’t โขAI everything,” Rudaโฃ told โฃPYMNTSโ in an Augustโ interview. “It’s โmore, ‘where do we see โฃthe most amount โof human-in-the-loop manual effort, and โฃhow can we make that robotic’ – then eventually move โto human-on-the-loop, which requires โvisibility.”
Theโ integration of agentic AI aims to empower accountsโ receivable teams to โฃwork more โefficiently and strategically, ultimately improving โฃcash โflow and reducing Days Sales Outstanding (DSO).