NC Health Line Fields Nearly 3,000 Calls for Medical Assistance
RALEIGH, NC – North Carolina’s health line โขhas processed almost 3,000 calls from residentsโ seekingโ medical services since its โคlaunch, demonstrating significant demandโ for accessible โคhealthcare navigation. The โservice, designedโ to connect individualsโข with appropriate care, received 2,949 calls between โJuly 10th and September 6th, 2024, accordingโค toโ stateโ officials.
This surge in call volume underscores ongoing challenges inโ healthcare accessโ acrossโฃ the state, notably for those lacking a primaryโ care physician โor facing โbarriers to conventional medical appointments. The NC Health Line aims to streamlineโ the process ofโค finding care, offering assistance with scheduling, understanding insurance coverage, and locating appropriate resources. โThe initiative is particularlyโค vital as northโ Carolina continues to grapple with healthcare disparitiesโค and a growingโ population. โ
The healthโ line operates as a centralized point of contact, available 24/7 byโ callingโค 888-891-9311. Trained specialists answer calls and provide guidance based on individual needs. โ Services include assistance with finding a doctor, scheduling appointments, and connecting individuals with mental health and substanceโข use resources.โ
Stateโข health officials report that โthe most frequent reasons for calls included requests forโข assistance โฃfinding a primary care provider, inquiries about mental health โservices,โ and help navigating insurance benefits.โข โค The โprogramme is funded through a combination of state and federal โresources and โฃis intended to supplement,โฃ not replace, existing healthcare services.