Hospital Staff Voice Concerns Over Combined Roles

Staff at two rural Waikato hospitals are worried about safety after the integration of cleaning and security roles. A recent review showed the new model, which aimed to cut costs, is falling short while raising safety concerns among personnel.

Safety and Cost Concerns Surface

A report obtained by RNZ indicates the combined roles at Te Kuiti and Tokoroa hospitals are causing anxiety among staff. This model had already been implemented at Thames and Taumarunui hospitals. Staff members are unsure if they are receiving adequate security support, and they fear for both their own and patients’ safety.

Staff members expressed concerns about the cleaning staff’s lack of training for security duties. They said their roles are in conflict. This made it impossible to take action during escalating situations, particularly when someone was busy cleaning.

“I’d like for them to listen to us and hear our cries for help,”

—A rural Waikato nurse, who RNZ has agreed not to name

The report noted the move was partially to save money. However, the initial projection of $207,300 in savings only resulted in $137,300. Safety concerns continue to surface, even as hospitals have tried to improve security, for example, by clearing vegetation.

Lack of Communication and Consultation

The review also highlighted issues with the lack of communication before the change. The report revealed a feeling that the staff weren’t sufficiently consulted. Many staff members agreed with this assessment.

The E Tū union’s director of health, Mat Danaher, said a lack of adequate staffing and resources due to inadequate funding had caused the combined roles to fail. He fears it’s “a matter of time before someone dies.”

According to a 2024 study, violence against healthcare workers is increasing, with 40% of nurses experiencing workplace violence in the last year (National Library of Medicine).

Official Response

Stephanie Doe, a Health NZ senior manager, said they are committed to maintaining a safe environment. She stated the review focused on the implementation of the scheme, not the model itself, and had met its objectives. There have been no recent significant security incidents at Waikato hospitals, she added.

Doe also mentioned that security staff are present 24/7 at Te Kuiti and Tokoroa hospitals, including near the emergency department and wards at night. She also said they encourage staff to alert the police in hostile situations.