Navigating Corporate Actions Data Complexity: An LSEG Perspective
London Stock Exchange Group (LSEG) is focusing on robust operational practices, client understanding, and adaptable automation to address the increasing complexities of corporate actions data, according to recent insights. While automation is key, the firm emphasizes the continued importance of specialized human oversight.
LSEG prioritizes maintaining client trust through consistent service delivery and scalability. A core tenet of this approach is complete logging and continuous learning from operational experiences, coupled with structured internal reviews to enhance reliability. Defensive engineering principles are applied to maintenance interfaces,incorporating exception handling and business rules to proactively prevent systemic errors.
The firm’s service model features a 24/7 global help desk, guaranteeing initial response times within 15 minutes and resolving over 80% of queries within three hours. This is supported by a network of dedicated data specialists possessing local market knowledge and language skills, providing operational and technical assistance to clients globally.
Evolving Vendor Roles & Client Workflows
LSEG recognizes a shift in the role of data vendors, moving beyond simple data delivery to a deeper understanding of client workflows. According to Marco Marseglia, a leader at LSEG, vendors “must be fully knowledgeable about the relevant client workflows … and maintain an ongoing dialog” to proactively anticipate needs and develop tailored solutions.
This necessitates support for custom integrations, responding to specific event analysis requests, and providing guidance on corporate actions governance models. This can involve detailed explanations of event types, comparisons of vendor feeds, and adapting output formats to meet specific compliance requirements.As Barnes notes, successful client relationships are built on “a two-way conversation - where we understand their workflows and they know how we operate.”
Strategic Expansion & Automation
LSEG’s corporate actions strategy includes expanding coverage to encompass a wider range of asset classes and event types. This includes a recently launched service covering approximately one million goverment and corporate bonds. The firm is also focused on deepening automation throughout the entire data pipeline, from sourcing to delivery, with the goal of streamlining workflows, eliminating bottlenecks, and accelerating data ingestion.
While acknowledging the value of industry-wide standardization initiatives like ISO and MDPUG, LSEG maintains a pragmatic view. Marseglia points out that the primary challenge lies in the inconsistent and unstructured formats in which issuers and regulators currently publish announcements. In many cases,automation offers a more effective solution for navigating this complexity than relying on the pace of standardization efforts.
This approach reflects the current realities of the corporate actions habitat – characterized by rapid change, unstructured data, and high stakes – where adaptability is paramount.Learn more: Debt or equity.Find your corporate actions data at