New โBook Analyzes Taylor Swift’s Brandโค Strategy as a Blueprint for โBusiness Success
LONDON โ- October 2, 2025 – As Taylor Swift’s latest album and accompanying documentary captivate audiences worldwide, a new book is turning the spotlight from โฃthe music to the marketing genius behind the global phenomenon. Taylormaking: A New Era of modern Branding and Customer Connection, authored by internationally renowned customer experience expert Ken Hughes, dissects how Swift has cultivated one of the most emotionally resonant brands of our time and offers actionable insights for businesses.
Hughes, dubbed “The King of Customer Experience,” argues โthat Swift’sโ success isn’t simply about hit songs, butโ a deliberate โขand โmasterful approach to customer connection. “This isn’t a biography of a pop โฃstar – it’s a blueprint for brand intimacy,” Hughesโ states. “Taylor Swift understands โcustomer connection better than โขmost CMOs.”
Theโค book explores โขSwift’s strategies – from โsurprise album releases and deeply โขpersonal storytelling to fostering a dedicated fanbase and empowering her community – as a masterclass in customer experience (CX), loyalty, and emotional resonance. Taylormaking โฃ isโ structured around Swift’s 12 studio โalbums, with each chapter focusing on a key brand strategy theme, โincluding authenticity, values-led leadership,โค reinvention, disruptive creativity, tribal โฃloyalty, โfan-led marketing, vulnerability, empowerment, and trust.
The timing of the book’s release coincides with the record-breaking โฃpre-save numbers for Swift’s newest album, the Life of a Showgirl, further emphasizing the power of customer connection in today’s โฃmarket.
Hughes aims to provide a framework applicable to businesses of all sizes. “This book is for anyone building a brand – whether you’re a Fortune 500 CMO or a Swiftie with a start-up,” he explains.
Ken Hughes has over two โขdecades of experience advising Fortune 500 companies and is recognized as a Top 50 Global CX Influencer. He regularly speaks at leading โคbusiness and marketing โคconferences across five continents, exploring the intersection of psychology, โtechnology, and human connection.
Taylormaking: โA New Era of Modern Branding and Customer Connection is availableโฃ globally on amazon: https://mybook.to/amazon-taylormaking. Further information can be found at taylormaking.com and kenhughes.com.
Media Contact:
Ken Hughes Media Team
media@kenhughes.com






