Dubai Cracks Down on Hidden Fees in Online Food Delivery
dubai, UAE – Authorities in Dubai are moving to regulate online food delivery services, addressing long-standing consumer complaints about hidden fees and a lack of price transparency. The move aims to protect consumer rights and establish clear guidelines for delivery platforms and restaurants operating in the emirate.
For months, residents have voiced concerns over discrepancies between advertised menu prices and the final amount charged, often inflated by delivery fees, service charges, and othre undisclosed costs. This lack of transparency has fueled frustration and calls for greater regulation. The new measures will focus on ensuring clear and upfront pricing, standardized service models, and adherence to consumer protection laws.
The initiative, reported by Malayalam Manorama Online and Gulf News, comes as Dubai’s online food delivery market continues to boom. The regulations will impact major platforms like Talabat, Deliveroo, and Careem Food, and also the restaurants partnering wiht them.Key areas of focus include mandating transparent display of all fees before order confirmation, establishing guidelines for delivery charges based on distance and order value, and ensuring restaurants clearly outline their pricing structures.
The regulations are expected to benefit both consumers and restaurants. Clear pricing will build trust and encourage greater usage of delivery services. For restaurants, standardized service models will create a level playing field and allow them to focus on food quality and customer service, rather than navigating complex fee structures.
The move also addresses concerns about marketing strategies employed by delivery platforms, ensuring fair competition and preventing misleading promotions. Authorities are emphasizing the importance of ethical practices and responsible service delivery within the rapidly evolving online food sector. Further details regarding the implementation and enforcement of these regulations are expected to be announced in the coming weeks.