consumer payments

Digital bank users already manage much of their financial lives on their phones. They frequently use digital wallets, pay bills online and transfer money between accounts without using physical cards. Because of this,this method feels natural to them.

Research shows that digital bank users are willing to change how they pay—but only if the value is clear. When digital banks offer discounts or rewards alongside strong buyer protection, these consumers say they would shift a meaningful share of their payments away from cards. In some cases, that shift reaches up to 35% of transactions.

Importantly, the study finds that digital bank users do not need special treatment or complex offers. They care about the same things as other consumers: saving money and feeling protected. This makes Pay by Bank easier to promote than many new payment methods. The same message can work across different customer groups.

But a key challenge exists. While many consumers are open to this method, only a small number currently see it as a true replacement for debit cards. that creates both risk and chance. Banks and merchants that move quickly can shape how consumers use and understand Pay by Bank. Those that wait may find users settling back into old habits.

In “Pay by Bank Deep Dive: Digital Bank Users Are Ready to switch,” learn how:

• Digital bank users differ from other consumers—and why it matters.
  The report explains who these users are, how they manage money and why their habits make them more likely to adopt this method.
• Every day payment behavior points to future change