Jeep Grand Cherokee 4xe Owners Report Software Glitches, Raising Questions About Stellantis‘ EV Transition
November 23, 2025, 08:13:00 EST – jeep Grand Cherokee 4xe plug-in hybrid owners are reporting widespread and persistent software issues, ranging from infotainment system failures to critical safety feature malfunctions, sparking concerns about Stellantis’ ability to successfully navigate the transition to electric vehicles. The problems, affecting vehicles costing upwards of $74,000, underscore the complexities of integrating advanced technology into modern automobiles and raise questions about quality control within the automaker.
The glitches, documented in numerous online forums and directly with Stellantis dealerships, include unresponsive touchscreens, navigation system errors, problems with the vehicle’s 360-degree camera, and, most alarmingly, instances of advanced driver-assistance systems (ADAS) activating or deactivating unexpectedly. Owners report repeated attempts to resolve the issues through software updates have been unsuccessful, with some vehicles experiencing the same problems after multiple visits to service centers. The situation highlights the vulnerability of software-dependent vehicles and the potential safety risks associated with unreliable technology.
the Jeep Grand Cherokee 4xe,launched in 2022,is a key component of Stellantis’ strategy to offer a fully electrified lineup by 2030. The vehicle was intended to appeal to environmentally conscious consumers while maintaining the Jeep brand’s reputation for off-road capability.Though, the ongoing software issues threaten to damage consumer confidence and potentially slow the adoption of Stellantis’ EV offerings.
“It’s incredibly frustrating,” said one Grand Cherokee 4xe owner on a popular Jeep forum. “I bought this vehicle expecting a premium experiance, and instead, I’m constantly dealing with a buggy infotainment system and worrying about whether my safety features will work when I need them.”
Stellantis has acknowledged the reports and stated it is “aware of a limited number of customers experiencing software-related issues” with the Grand Cherokee 4xe. The company maintains it is working to address the problems with over-the-air updates and through dealership service. Though, the lack of a definitive fix and the continued reports of malfunctions are fueling owner dissatisfaction.
The issues with the Grand Cherokee 4xe come as other automakers grapple with similar software challenges in their EV and hybrid models. The complexity of modern vehicle software, combined with the rapid pace of advancement, makes it challenging to ensure bug-free operation. This situation serves as a cautionary tale for Stellantis and the broader automotive industry, emphasizing the need for robust testing and quality control as they accelerate their transition to electric mobility.