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BYD Sealion 7 Owners Report Issues, BYD Indonesia Responds
Jakarta, Indonesia – August 23, 2024 – BYD Indonesia is addressing consumer complaints regarding its Sealion 7 electric vehicle following reports of mechanical and electrical issues surfacing shortly after purchase.The company has pledged to prioritize aftersales service in response to the concerns.
The complaints originated with a TikTok user, @jamjamanshop, who detailed a series of problems experienced with a Sealion 7 purchased last month from BYD Arista Pantai Indah Kapuk (PIK) in North Jakarta. According to the user, unusual noises began emanating from the front of the vehicle shortly after delivery.
“On August 8, I booked myself to enter the Arista Puri workshop to correct the sound of his ngik-ngik,” @jamjamanshop posted on Saturday, August 23rd.
The situation escalated when the vehicle experienced a loss of power while in use. “I still use a car for the school children to go to PIK,then on the bridge of power is lost,it doesn’t come out of energy. So it’s scary becuase I want to overtake. After that I was surprised, I told the sales if the car had no energy,” the user added.
@Tokijamjaman bad Experience Purchasing Byd Sealion 7 12/07/2025. Chronology 07/07/2025 Handover of Units from Arista PIK Byd Dealers.07/13/2025 came out of the sound from Hud. 08/08/2025 the battery is damaged and entered the BYD Arista Puri workshop. 08/15/2025 The car is finished service for 8 days of new battery changes and new HUD but the dashboard becomes uneven etc. #BateraEvrusakByd #Hudrusacuelakbyd #pengalamanburukberbelanjamobilbyd @byd_indonesia ♬ original sound – jamjamanshop
Following initial diagnosis at the Arista Puri workshop, the owner was informed the issue stemmed from a damaged battery requiring replacement. The vehicle was serviced for eight days, resulting in a battery and Head-Up Display (HUD) replacement. Though, the TikTok user alleges subsequent issues, including dashboard irregularities.
Luther, representing BYD Indonesia, stated, “We will prioritize excellent aftersales services to our customers.” He emphasized that consumer satisfaction is the company’s top priority and that swift action is being taken to address the reported complaints.
The BYD Sealion 7 is a key model in BYD’s Indonesian expansion, representing the company’s push into the rapidly growing Southeast Asian electric vehicle market. The
