Experience.com bankruptcy Leaves Customers Facing Losses
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Stockholm – A 60th birthday wish went unfulfilled for Peter Andersson after experience provider Experience.com filed for bankruptcy on August 19, 2025. Andersson’s daughter gifted him a sports car driving experience, but the company’s collapse has left the gift unusable and a refund uncertain.
Gift Card Complications
Andersson’s daughter purchased the experience through Experience.com, intending for him to drive a sports car at an airfield. Booking proved tough, requiring navigation through a separate, lagging website linked from Experience.com. It was very complicated to book,the page was behind,
Karin Andersson,peter’s wife,explained.
After initial booking issues, experience.com issued a new gift card for an option provider. Though, the company’s subsequent bankruptcy casts doubt on the value of that replacement.
Did You Know? Bankruptcy proceedings often prioritize secured creditors,leaving gift card holders with a lower chance of recovery.
Bankruptcy Details and Potential Refunds
Experience.com declared bankruptcy due to financial difficulties after 16 years in operation. Bankruptcy manager Mikael Klerbro confirmed the company’s inability to meet its financial obligations. Customers holding valid certificates or gift cards have been advised to submit repayment requests, though a refund is not guaranteed.
Klerbro cautioned that any potential refunds may be delayed by at least two months and are unlikely to be full reimbursements. It depends on what the economy looks like in the bankruptcy estate, which we have no complete control of yet. It is not conceivable with a full repayment,but sometimes you can get a certain part,
he stated.
| Key Detail | Information |
|---|---|
| Company | Experience.com |
| Bankruptcy Date | August 19, 2025 |
| Reason for Bankruptcy | Payment difficulties |
| Potential Refund Timeline | Minimum 2 months, uncertain amount |
Impact on Customers
The bankruptcy impacts customers holding gift cards of varying values, ranging from small amounts for dinners to thousands of kronor for experiences like helicopter flights. Those who paid with credit cards may have grounds to file a repayment claim with their lender.
Pro Tip: If you have a gift card from a company facing financial trouble, document all purchase details and monitor bankruptcy proceedings closely.
For Peter Andersson, the disappointment extends beyond the financial loss. it was special because it was my daughter who had given me this 60-year present,
he saeid.
Experience.com has not yet responded to requests for comment.
The Rise and Fall of Experience gift Companies
The experience gift market has seen significant growth in recent years, fueled by a desire for memorable moments over material possessions. However,the business model relies heavily on maintaining strong relationships with experience providers and managing cash flow effectively.Companies like Experience.com face challenges in balancing expansion with financial stability, as evidenced by this recent bankruptcy. The trend towards experiential gifts is expected to continue, but consumers should exercise caution and research companies thoroughly before purchasing.
Frequently Asked Questions
- What happens to my Experience.com gift card? Your gift card’s value is now uncertain and depends on the outcome of the bankruptcy proceedings.
- Can I get a refund for my Experience.com purchase? You can submit a repayment request, but a full refund is unlikely.
- What should I do if I paid with a credit card? Contact your credit card company to explore the possibility of a chargeback.
- How long will it take to receive a potential refund? Any refund process will take at least two months, and the amount is uncertain.
- What is the role of the bankruptcy manager? The bankruptcy manager is responsible for assessing the company’s assets and debts and distributing them to creditors.
Do you think companies offering experience gifts have a duty to protect customer funds even during financial hardship? What steps can consumers take to mitigate the risk of losing money on gift cards?
We hope this report provides clarity during a difficult time. Please share this article with anyone who may be affected, and feel free to leave your comments below. Subscribe to our newsletter for the latest updates on this story and other breaking news.
