Digi Slovakia Updates Set-Top Boxes
Customers Urged to Keep Devices On for Installation
Digi Slovakia has initiated a software update for its set-top boxes, impacting customers utilizing cable and satellite TV services. The company is rolling out the update during off-peak hours to minimize viewing interruptions.
Update Process
Customers need to keep their set-top boxes powered on and connected to the mains during the update. The operator stated that customers would be asked to update their device.
Critical Improvements
According to the company, this update is essential for maintaining service functionality and will introduce improvements:
- TV archive service interruption without the update
- Enhanced security certificate for increased system protection
- Resolution of minor errors for improved user experience
- Updated interface language versions: Slovak, Czech, and Hungarian
Notably, as of 2023, about 88% of households in Slovakia had access to cable and satellite television services, highlighting the importance of these updates (Digi Slovakia Official Site).
Troubleshooting
For most users, the update will occur automatically. However, some may need to confirm prompts by pressing “OK” on their remote. The process can take around 30 minutes; the company recommends avoiding powering off or disconnecting during this time.
Post-Update Issues
Should technical issues arise post-update, customers are advised to disconnect the device from power for at least 10 seconds, then reconnect. Cable TV users might need to perform a factory reset, with instructions in the manual or on **Digi Slovakia**’s website.
Digi Slovakia advises:
“If even after these steps, the device does not respond or other technical difficulties occur, please contact our customer line. If necessary, we can provide you with a technician that comes to inspect. Another option is to bring the set-top box to the nearest branch where our employees will be replaced free of charge for a function.”—Digi Slovakia
