Singtel Service Disruption: Broadband Issues Resolved in 15 Minutes | Singapore News
Singaporean telecommunications giant Singtel experienced another service disruption on Monday, impacting thousands of users and raising fresh concerns about the stability of the company’s network. Reports of connectivity issues began surfacing around 3:15 PM local time, peaking at over 9,800 reports logged on Downdetector by 3:42 PM, according to the company.
Singtel attributed the latest incident to an “international traffic optimisation issue” which it said was resolved within 15 minutes. In a Facebook post, the company stated, “Our checks indicate an international traffic optimisation issue which was resolved within 15 minutes. Our local network remains stable and is operating as expected.” The disruption comes after a series of similar incidents last week, including a significant eight-hour outage on March 16 that affected essential services like payment systems, ride-hailing and food delivery.
Approximately half of the reported issues on Monday related to broadband internet access, with 29 percent concerning mobile internet connectivity. Customers took to Singtel’s Facebook page to express their frustration. “Appears Singtel broadband is down,” wrote one user, Benny Tan. Another, Bernice Tay, stated that the outage disrupted her online meetings and phone connections.
Even as Singtel maintained that its local network remained stable, reports also surfaced regarding disruptions to services provided by other Singaporean telecommunications companies, StarHub and M1. Downdetector recorded a peak of over 100 reports for StarHub and more than 70 for M1 around 3:40 PM. However, both StarHub and M1 denied experiencing any network disruptions. A StarHub spokesperson confirmed that all services, including broadband, were operating normally. M1 similarly stated that its broadband and mobile services were not disrupted and that the company would continue to monitor its network.
Singtel stated it had “vigorously further tested our network over the past three days to ensure stability” following last week’s outages. The company acknowledged that some customers may have experienced intermittent connectivity issues during this period and apologized for the inconvenience. Singtel had previously warned customers of potential intermittent issues this week due to ongoing maintenance work following the previous disruptions.