Remote Part-Time Behavioral Health Member Services Specialist Job: AmeriHealth Caritas
AmeriHealth Caritas is currently seeking a part-time Behavioral Health Member Services Specialist for its operations in Harrisburg, Pennsylvania. The role, which requires a bachelor’s degree, involves managing member inquiries, intake documentation, and service routing for the organization’s behavioral health programs, specifically requiring availability on weekends from 3:00 p.m. to 11:00 p.m. Eastern Time.
Operational Requirements and Service Level Agreements
According to recruitment details provided by Remotive, the specialist serves as the primary point of contact for youth, families, caregivers, and treatment providers. The core responsibility is to answer all incoming calls within established service level agreements (SLAs) while attempting to provide immediate resolution.
The role necessitates technical proficiency in Windows-based applications to manage data entry for requests and authorizations. Successful applicants will be tasked with explaining complex behavioral health access procedures, initiating the grievance and complaint process, and providing resources such as provider lists and member handbooks.
Professional Qualifications and Training
AmeriHealth Caritas requires a bachelor’s degree from an accredited institution for this position. Beyond academic credentials, the company prefers candidates with one to three years of behavioral health experience and at least one year of experience in mental health or human services. The recruitment documentation notes that initial training will be conducted during standard first and second-shift hours, requiring a minimum commitment of 14 hours per week.
The Regional Impact of Remote Healthcare Staffing
Strategic Benefits and Long-Term Retention
AmeriHealth Caritas has structured the position to include competitive pay and a benefits package that begins on the first day of employment. This includes health insurance for dependents, 401(k) retirement plans, and tuition reimbursement.
While the flexibility afforded by remote work models is attractive, the necessity of having staff available during weekend hours—specifically Saturday and Sunday evenings—underscores the 24/7 nature of behavioral health support.