Nequi App Experiences Widespread Outage on November 19
Bogotá, Colombia – November 19, 2023 – Colombian digital bank Nequi is currently experiencing a major service interruption, leaving many users unable to access their accounts or complete transactions. The company has classified the issue as a “major disruption,” impacting a significant portion of its operations.
According to Nequi’s official service status updates, numerous core functions are affected. Users are reporting an inability to log into the Nequi app, and money transfer services – including transfers to Bancolombia, between Nequi users, and from Bancolombia to nequi – are blocked.
The following Nequi services are currently experiencing major disruption:
* Entering the Nequi App
* Shipments to Bancolombia
* Transfers between Nequi accounts
* Shipments from Bancolombia to Nequi
* ATM withdrawals
* Nequi correspondent withdrawals
* Withdrawals from Bancolombia correspondents
* PSE recharges
* Nequi correspondent recharges
* Bancolombia correspondent recharges
* Payments by PSE
* QR Between Accounts
Notably,the Nequi Card remains operational,offering users a potential workaround for payments during the outage.
Nequi advises users to avoid repeating transactions during the disruption, as this could lead to duplicate charges when the system recovers. Customers are encouraged to monitor the official Nequi service status panel for real-time updates. uninstalling the app is not recommended,as it will not resolve system-wide issues.
Nequi is a popular digital banking platform in Colombia, offering financial services to a broad customer base. this outage highlights the potential vulnerabilities of digital-only financial systems.
Valentina Gomez Gomez of Noticias Caracol reported this story. (vgomezgo@caracoltv.com.co)
