Massachusetts Attorney General Andrea Campbell is directing the Department of Public Utilities (DPU) to investigate and reduce gas and electric bills for residents, citing concerns over persistently high costs despite declining wholesale energy prices. Campbell issued the order on April 26, 2024, demanding a comprehensive review of utility rate structures and a plan to deliver savings to consumers.
Massachusetts households and businesses have faced escalating energy costs in recent years, straining budgets and impacting economic stability. While wholesale energy prices have decreased, retail rates have remained stubbornly high, prompting scrutiny of how utilities translate market fluctuations to customer bills. The DPU review will focus on identifying discrepancies and implementing measures to ensure ratepayers benefit from lower wholesale costs, possibly through adjustments to rate plans or increased oversight of utility spending. The outcome of this investigation could substantially impact the financial well-being of millions of Massachusetts residents and businesses, with potential savings dependent on the DPU’s findings and subsequent actions.
Campbell’s directive follows a recent analysis revealing a gap between wholesale and retail energy prices. “Massachusetts residents deserve to benefit when wholesale energy prices fall,” Campbell stated. “I am directing the DPU to thoroughly examine utility rates and develop a plan to deliver real savings to consumers.” The DPU is expected to report its findings and proposed actions within 90 days.
This action builds upon previous efforts by the Attorney General’s Office to advocate for affordable energy. In February 2024, Campbell announced a settlement with Eversource requiring the utility to refund $24.4 million to customers overcharged for gas service. The current investigation aims to address systemic issues contributing to high energy bills across all major utilities in the state.
The DPU’s review will encompass all investor-owned gas and electric companies operating in Massachusetts, including Eversource, National Grid, and Unitil. The agency will assess rate structures, procurement practices, and infrastructure investments to determine whether current policies adequately protect consumers. The investigation’s scope includes evaluating the accuracy of billing calculations and the clarity of utility cost reporting.
