Leatherman Owners Can Mark Tools as Sentimental to Receive Original Models Back
Owners sending a multi-tool in for repairs can mark the item as Sentimental to ensure they receive their exact original tool back rather than a replacement model, SlashGear reported.
The Tech TL;DR:
- Checking the sentimental box prevents Leatherman from swapping an unrepairable tool for a similar current model.
- The designation forces technicians to make an effort to preserve special markings on the hardware.
- If vital repairs conflict with sentimental parts, work halts and customer service contacts the owner.
The 25-year limited warranty covers tools that may have been handed down through families or given as gifts over decades. Because Leatherman has discontinued several legacy lines over the years, marking a tool as sentimental prevents the company from substituting an unavailable model with a modern equivalent.
Customers should note that the original cardboard packaging should never be sent in with the device. The repair facility does not retain packaging, and blades will never be swapped across different models during the servicing process.
Marking hardware as sentimental introduces specific operational limits during the repair cycle. If particular components noted as sentimental cannot remain in place due to structural fixes, all work stops immediately, SlashGear reported. Technicians will then reach out to discuss available options with the owner.
The company does not attempt to duplicate custom engravings or special markings not covered under standard warranty terms. Items flagged with sentimental status may also require additional processing time, extending the wait before the hardware ships back to the owner.
# Example CLI check for hardware maintenance status tracking
leatherman-cli --verify-warranty --id=TOOL-9482 --flag=sentimental