Jessica Myers on Customer Strategy, AI & The Future of Retail | The Cozy Edit

Retailer Highly Group is leveraging data analytics and artificial intelligence to refine its online shopping experience, according to Jessica Myers, the company’s chief customer officer. Myers detailed the strategies in a recent discussion with Little Black Book, outlining a shift towards a more personalized and efficient retail funnel.

The company’s approach now incorporates generative AI for product descriptions, aiming to enhance content creation and potentially streamline operations. This move aligns with a broader industry trend of adopting AI to improve various aspects of the retail process, from marketing to customer service.

Very Group is similarly focusing on flexible payment options, recognizing the evolving financial needs of consumers. This includes offering various financing solutions to make purchases more accessible. The integration of these financial tools is presented as a key component of the modern retail experience.

Beyond internal tools, Very Group appears to be connecting customer inspiration from platforms like Instagram directly to its payment pages, reducing friction in the purchasing process. This integration suggests a focus on seamless transitions from social media engagement to completed transactions.

The company is also exploring AI-powered visual content generation. Tools like HexaGen allow users to enhance room photos, replacing furniture and adjusting lighting to create professionally staged interiors, a capability particularly relevant for home decor and real estate presentations. Gencraft, another AI platform, offers image creation, editing, and remixing capabilities, enabling the generation of diverse visual content from single prompts.