How to Update Your Contact Information for Molina Healthcare and Social Security
Beneficiaries enrolled in Molina Healthcare must keep their contact details current with both their health plan and the Social Security Administration to maintain active benefits. Molina Healthcare outlines specific update channels, including the Mi Molina member portal, the mobile app, and member services phone lines, alongside direct federal update pathways.
Updating Contact Details Through Molina Healthcare
Maintaining active benefits requires prompt reporting of address, phone number, or email changes. Molina Healthcare provides several direct methods for members to update their personal records.
Beneficiaries can log into the Mi Molina beneficiary portal or use the mobile application to submit changes directly. Alternatively, members can call the Member Services telephone number listed on the reverse side of their member identification card.
After submitting updates, members should verify that the changes were processed successfully. Molina recommends checking for a confirmation message sent via text message, email, or physical letter, or logging back into the Mi Molina portal to review the updated profile.
Coordinating Contact Updates with the Social Security Administration
In addition to notifying the health plan, beneficiaries must keep their records current with the federal government. The Social Security Administration maintains three distinct pathways for individuals to update their contact information.
Online updates can be completed directly through the official federal portal at the Social Security Administration personal record update page. Beneficiaries preferring telephone assistance can call the federal agency at (800) 772-1213, with TTY services available at (800) 325-0778 from Monday through Friday between 8 a.m. and 7 p.m. local time. Individuals who prefer in-person assistance can use the online field office locator to find a nearby Social Security office.
Language Assistance Services for Beneficiaries
To address this, language support is integrated directly into member services.
Free interpreter services are available without cost to all beneficiaries requiring assistance. Members can access these resources by calling Member Services directly at (800) 665-1029, with TTY users dialing 711.