Chattanooga-based EPB has secured a top position in Consumer Reports’ 2025 assessment of home internet providers.The company ranked No. 2 nationwide, achieving perfect scores across all evaluated categories.

Consumer Reports evaluated providers based on several key factors:

• Value: Affordability and perceived worth relative to cost.
• Reliability: Consistency of service and minimal downtime.
• Speed: Performance in delivering advertised internet speeds.
• Technical Support: effectiveness and helpfulness of support services.
• Customer Service: Overall satisfaction with customer interactions.

EPB distinguished itself by earning five out of five in each of these critical areas.

Fiber Optic Networks Lead in Customer Satisfaction

The Consumer Reports study highlighted a significant trend: fiber optic internet customers reported higher satisfaction levels compared to users of other technologies, including 5G cellular and satellite.

Nationally, fiber optic customers experienced higher satisfaction than all other types, outranking 5G cellular, satellite and others.

this finding underscores the importance of infrastructure in delivering a superior internet experience. EPB’s commitment to a 100% fiber optic network positions it favorably in meeting customer expectations for speed and reliability.

CEO Expresses Gratitude and Commitment

EPB’s CEO, David Wade, acknowledged the recognition and reaffirmed the company’s dedication to providing cutting-edge internet services.

We’re grateful to our customers for continuing to give us their seal of approval in Consumer Reports’ national rankings for home internet providers.

Wade also emphasized the company’s focus on delivering value and speed to its customers.

We know our customers look to us to provide the world’s fastest community-wide internet at the best value. Congratulations to our team for their dedication to keeping our community on the cutting edge with speeds up to 25 Gig and other options to meet our customers’ needs.
David Wade, EPB CEO