Dr Vintage sets strict return policies and payment rules
Inventory Verification and Return Protocols
Items missing tags or showing signs of being in a non-resaleable condition are strictly ineligible for exchange or refund. Any discovered contamination requires an immediate exchange application rather than a wash cycle, as laundered items forfeit all return eligibility. Return privileges are also instantly voided if pet hair, including cat or dog fur, is detected on the garment.
Payment Processing and Order Management Logistics
Transaction reconciliation relies on an automated deposit system that matches inbound funds to orders within a ten-minute window. Bank wire transfers require mandatory registration of a refund account number to prevent processing delays. Mismatched depositor names between the order form and the actual transfer leave orders unfulfilled. Platform restrictions dictate that shoppers must maintain a one-to-one ratio of orders to bank deposits; bundling multiple orders into a single lump-sum payment generates automated matching errors. Customers needing pre-shipment modifications must cancel orders directly through their interface before the fulfillment status transitions to product preparation.
Fulfillment Restrictions and Customer Service Channels
Once a tracking number is generated and logistics carriers enter the item into transit, size exchanges and cancellations are locked out until the buyer physically receives the package. Pre-shipping color or sizing alterations mandate a cancellation followed by a fresh re-order. Out-of-stock items undergo automatic cancellation and removal from bundled shipments without direct prior notice. Mountainous or remote island regions may incur supplemental shipping surcharges. All customer inquiries must channel strictly through platform-specific channels such as site Q&A, Naver Pay, or Talk Checkout interfaces, with SMS and KakaoTalk channels disabled. Operating hours run Monday through Friday from 1:00 PM to 18:00 PM, excluding weekends and public holidays.
