ukraine Launches Dia.ai, a National AI Agent for Government Services
Kyiv, Ukraine – July 18, 2024 – Ukraine’s Ministry of Digital Change has launched Dia.ai, a new artificial intelligence agent designed to streamline access to public services. Currently in open beta, Dia.ai aims to become a single point of access for all services available on the Diya portal, beginning with income certificates.
Unlike customary systems that retrieve pre-written answers, Dia.ai utilizes generative AI to create unique responses to user queries. The agent analyzes keywords, scenario, adn context to formulate answers based on its knowledge base – functioning more like a educated expert than an encyclopedia. This allows for flexible and adaptable responses, though the quality is dependent on the clarity of the user’s request.Dia.ai is powered by Google’s Gemini 2.0 Flash model, trained on internal data from Diya and related platforms including Diya.Business and Diya.Education. The system operates on a hybrid infrastructure, utilizing both the diya’s internal on-Premise infrastructure and Google Cloud, with data from state registers protected from access by the Google Cloud model. A “Guardrail” filter is also implemented to block perhaps harmful content.
According to the Ministry, the long-term goal is to build a digital state that proactively responds to citizen needs, making public services as accessible as ordering a taxi. Users are encouraged to provide feedback on Dia.ai’s performance to help refine the system as it continues to learn.
