Okay,here’s a breakdown of the key information from the job description,formatted for clarity.This is essentially a summary of the role and what Wells Fargo is looking for.
Job Title: Customer Service Director
Company: Wells Fargo
Department: CSBB Operations (Consumer and Small Business Banking Operations)
Locations: Charlotte, NC; Irving, TX; Phoenix, AZ; San Antonio, TX
Posting End Date: September 15, 2025 (but may close early)
Summary of the Role:
This is a leadership position responsible for:
Leading the Customer Service Small Business team.
Driving change initiatives to improve customer experience, business profitability, and operational efficiency.
Ensuring effective risk and control management.
Championing diversity, equity, and inclusion within the team.
Key Responsibilities (Implied – not a detailed list, but gleaned from the description):
Leadership & Strategy: developing and executing a customer service strategy for the Small Business segment.
Transformation: Leading and managing large-scale change initiatives.
Stakeholder Management: Building and maintaining relationships with executive management and other key stakeholders.
Interaction: Effectively communicating with various audiences, including senior executives, simplifying complex information.
Operational Excellence: Overseeing core operational banking activities (customer service, fraud, claims, etc.).
Risk & Compliance: Ensuring adherence to risk and compliance programs.
Team Development: fostering a talent strategy focused on DEI and leadership competencies.
Required Skills & Qualifications (from the “About You” section):
Leadership Experience: critically important experience leading teams and driving results.
Influence & Change Management: Ability to influence without direct authority and manage large-scale change.
Relationship Building: Proven ability to build strong, credible relationships with stakeholders.
Communication Skills: Excellent verbal and written communication skills, including presentation skills for executive audiences.
Strategic Thinking: Ability to think strategically and translate vision into actionable plans.
About CSBB operations:
The department supports consumer and small business customers with a wide range of services, including:
Customer Service
Fraud & Claims Management
ATM/Cash Management
Statements & Letters
account Reconciliation & maintenance
Regulatory Compliance
Critically important Notes:
Equal Opportunity Employer: Wells Fargo is committed to diversity and inclusion.
Risk & Compliance Focus: Employees are expected to prioritize risk management and compliance.
Application Process: The job posting may close early due to a high volume of applicants.
Policies: Wells Fargo has a drug-free workplace policy and specific requirements regarding recordings during the recruitment process.
Where to find more information:
Disability Inclusion: https://www.wellsfargojobs.com/en/diversity/disability-inclusion/
Drug and Alcohol Policy: https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy
Let me know if you’d like me to elaborate on any specific aspect of this job description!
