Major Bank system Outage to Impact Digital Services and Transactions
BRATISLAVA – Customers of SLSP bank will face notable disruptions to digital banking services and certain transactions beginning November 22, 2025, at midnight. The planned outage, lasting for several hours, will impact everything from online banking access to investment operations and electronic statement delivery.
The widespread system maintenance is designed to upgrade core banking infrastructure, but will leave customers unable to utilize key services. While SLSP assures credit card functionality will remain, the temporary unavailability of digital channels and transaction approvals poses challenges for those relying on the bank for time-sensitive payments or investment adjustments.Customers are strongly advised to prepare for these disruptions and plan accordingly.
Here’s a breakdown of the scheduled downtime:
* Digital Services (George, Business24, Sporopay, etc.): Unavailable from November 22, 2025, 0:00 – 3:00. This includes the George web and mobile application.
* Investment Operations: Suspended from November 22, 2025, 0:00 – 5:00. No purchases,sales,or changes will be possible during this period.
* mToken Transaction Signing: Disabled from November 22, 2025, 0:00 – 3:00.
* Partner Portal: Offline from November 21, 2025, 21:30 – November 22, 2025, 2:00.
* New Accounts & Product Changes: unavailable from November 22, 2025, 0:00 – 3:00.
* Notifications (Push, SMS, Email): Transaction and payment alerts will not be sent from November 22, 2025, 0:00 - 3:00.
* Electronic Statements: Statements for November 21,2025,will be delayed.
SLSP recommends customers withdraw sufficient cash in advance to avoid payment issues. They also advise completing any critical operations before midnight on November 21st and to anticipate temporary disruptions to both george and card services. According to SLSP, the bank’s credit cards will remain functional during the shutdown.
