Salesforce India Reports Continued Growth, Focuses on ‘Agentic Enterprise’ Model
MUMBAI – Salesforce today announced continued strong growth in India, driven by increasing adoption of it’s platform and a strategic focus on helping businesses become ”agentic Enterprises.” The company is positioning itself to guide Indian organizations through a transformative shift, leveraging artificial intelligence (AI) to enhance both human capabilities and customer experiences.
salesforce highlighted its impact on the Indian market,noting over $10 million in all-time giving to nonprofits,more than 664,000 volunteer hours contributed by its employees,and free access to Salesforce technology for over 800 nonprofit and higher education institutions.
Leading Indian companies are already utilizing Salesforce to improve customer success,including Air India,Tata Play,Tata Consumer Products,and Bandhan Bank. Salesforce emphasizes that this approach fosters new capabilities, revenue streams, and working methods within a unified system.
“India continues to be a powerhouse of growth and innovation for Salesforce,” said Arundhati Bhattacharya, President & CEO at Salesforce – South Asia. “The trust our customers place in us is clearly reflected in the strong momentum and growth trajectory we’ve achieved in India over the last few years. We are empowering businesses to adopt the Agentic Enterprise model, using AI not merely for automation, but as a catalyst for genuine innovation that delivers significant value for their customers, employees, and the wider community.” Bhattacharya added, “The next chapter of AI belongs to those who can blend technology with purpose. India has the talent, ambition, and vision to lead this change. At Salesforce, our mission is to help every customer become an Agentic Enterprise - one that is bright, trusted, and ready for the future.”
Rajesh Gopal, Global Chief Digital Officer at Tata Consumer Products, stated, “The dynamic economic landscape, driven by AI, automation, and agentic AI, necessitates that businesses prioritize speed for innovation, growth, and enhanced customer engagement. Leadership is strategically investing in AI to boost human capabilities and productivity. Accelerated digital transformation is crucial for meeting evolving customer needs and sustaining growth in India’s competitive market. Salesforce is confident in its ability to significantly impact business outcomes in this rapidly changing habitat.”
