Agentic AI Set to Revolutionize Asian Banking with Real-Time Optimization
SINGAPORE – Agentic AI is rapidly gaining traction within Asian banks, poised to fundamentally reshape deposit and credit card operations through real-time optimization, according to new research from IDC. A June 2024 survey of 360 banking professionals reveals meaningful anticipated benefits, including enhanced personalization, improved risk management, and streamlined customer experiences. The findings underscore a growing belief in the transformative power of autonomous AI agents to drive efficiency and innovation in the financial sector.
The shift towards agentic AI – systems capable of independent problem-solving and decision-making – comes as the industry seeks to navigate increasingly complex market dynamics and evolving customer expectations.Gartner forecasts that by 2028, at least 15% of everyday workplace decisions will be made autonomously through agentic AI, a dramatic increase from zero in 2024. This technology is expected to permeate enterprise software, with 33% of applications incorporating agentic AI features by 2028, compared to less than 1% currently. IDC’s research specifically highlights the potential for Asian banks to leverage these advancements to optimize pricing,tailor product offerings,and proactively mitigate fraud – all in real-time.
