Metro Investigates “Card Clash” After Rider Reports Unexpected Charges
The Washington Metropolitan Area Transit Authority (Metro) recently introduced a contactless payment system, allowing riders to tap credit cards or use mobile payment options like Apple Pay at faregates. This new convenience aims to streamline the boarding process. However, this technological advancement has also brought to light potential issues, such as “card clash,” where multiple contactless cards or devices in close proximity can be inadvertently read by the faregate reader.
Historically, Metro has relied on its SmarTrip card system for fare payment. The introduction of contactless credit adn debit card payments represents a significant shift, aiming to broaden payment options and reduce reliance on physical cards.While the system has seen widespread adoption, with over 1.8 million trips paid via contactless methods since its launch, isolated incidents of unexpected charges have raised concerns among some riders.
A Metro rider,Tanya Lervik,who commutes from College Park to Gallery Place,recently discovered unexpected charges of $2.25, the base fare, on her credit card account. Lervik stated she primarily uses her SmarTrip card for Metro travel and does not typically use her credit card for transit. Her credit card is usually kept in a tote bag.
Lervik expressed confusion about how her credit card was charged, speculating that proximity to the faregate might have triggered the transaction. “It’s on one shoulder or the other,” Lervik said. “I usually stand back as I don’t want somebody to follow me through the gate, and then I go through, so I don’t know if it was the gate next to me or if enough time had passed that it scanned me as I went through.”
Metro has acknowledged the issue, identifying it as “card clash,” and is currently investigating the matter. A section on Metro’s frequently asked questions website addresses the possibility of accidental charges, stating that only one card will be charged at a time. Metro’s current advice to riders is to keep physical credit cards,mobile payment devices,and SmarTrip cards separate when passing through faregates.
The incident has prompted other riders to voice their concerns. “That seems like a problem that needs to get resolved promptly, honestly yeah without a doubt,” commented one rider.
Lervik has successfully disputed one charge and is awaiting the resolution of another. She reported receiving an email from Metro regarding the situation. Metro informed News4 that upon review of Lervik’s case, it was persistent that her bag came into contact with the faregate, resulting in the inadvertent charge.Metro also noted that out of more than 1.8 million trips paid for with contactless cards, only 138 refund requests have been filed.
Q: What is “card clash”?
A: “Card clash” occurs when a faregate reader accidentally scans multiple contactless payment cards or devices that are in close proximity to each other.
Q: What should I do if I think I’ve been charged twice or incorrectly?
A: Metro advises keeping payment methods separate when using faregates.If you believe you have been charged incorrectly, you can dispute the charge with Metro.
Q: How many contactless payments has Metro processed?
A: Metro has processed over 1.8 million trips using contactless credit and debit cards since the program’s launch.
7 · Compliance & Disclaimers
This article discusses payment systems and potential financial implications. It does not constitute financial or legal advice. Readers are encouraged to consult with financial professionals for personalized guidance.
8 · Call-to-Action
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