This looks like a job description for a role at TTEC, likely a Team Lead, Supervisor, or Manager overseeing Business Progress Managers (BDMs) and Field Sales Representatives (FSRs).
Here’s a breakdown of what the text tells us:
Key Responsibilities:
Performance Betterment: Proactively identifying issues and opportunities to improve team performance.
Agent Development: Monitoring and supporting agent growth, using 1:1s and Performance Improvement Plans (PIPs) to achieve Key Performance Indicators (KPIs).
Customer Issue Resolution: Utilizing tools to resolve escalated customer concerns.
Cross-Functional Collaboration: Working with training and quality teams to address operational gaps.
Insight Gathering: Actively listening to agents to gain insights. Accountability: Holding agents accountable for their delivery.
Innovation: Identifying and acting on opportunities in product knowledge, process innovation, and agent behavior.
mandatory Requirements:
Education/Experience: Higher education degree or equivalent related experience.
Leadership: strong leadership and team management skills.
Language: Fluent English and Spanish (written and oral) are mandatory and will be assessed. Sales Operations Experience: Consistent experience in sales operations with prior communication skills.
Problem-Solving: Previous experience with problem-solving and decision-making authority.
Process Management: High proficiency in process management.
Skills: Strong organizational, team development, data analysis, time management, and problem-solving skills.
Adaptability: Effective multitasking, proactive solutions, and changing propositions.
Professionalism: Ability to represent the company with professionalism and diplomacy.“Nice to Have” (Considered a plus):
Experience in the sales Cloud Industry.
What You Can Expect (Benefits & Culture):
Career Growth: Dedication to career growth and professional development.
Culture: Actively diverse and inclusive culture, community-minded, global team of learners.
Benefits: Medical assistance, Dental Assistance, Day Care Assistance, Profit Sharing, Group Life Insurance, Food Ticket/Meal Ticket, Transport Voucher.
About TTEC:
Mission: Focused on making customers happy through a combination of humanity and technology.
History: In business since 1982.
Work: Interacting with millions of customers daily on behalf of leading brands.
Values: Emphasizes diversity, inclusion, and valuing employees’ authentic selves.
this is a role that requires strong leadership,sales operations knowledge,excellent communication skills in both English and Spanish,and a passion for developing and motivating a sales team to achieve performance goals.
