How to Use Zelle® with HSBC: A Comprehensive guide

Sending, requesting, and receiving money is made simple with Zelle® through the HSBC U.S. Mobile Banking app. This guide breaks down the process for each transaction type.

Sending Money with Zelle®

To send money using Zelle®, log in to your HSBC U.S. Mobile Banking app. Navigate to ‘Move Money,’ then select ‘Zelle®.’ Choose a contact from your device or add a trusted recipient’s email address or U.S. mobile number. Enter the amount you wish to send, add an optional note, review the details, and tap ‘Send.’ Your recipient will receive a notification via their enrolled method,and funds are typically available within minutes if they are already enrolled with Zelle®.

Requesting Money with Zelle®

To request money, select ‘Request’ within the Zelle® section of the HSBC app. Choose the person from whom you want to request funds,enter the amount,include an optional note,review,and then tap ‘Request.’ If the recipient is not yet enrolled with Zelle®, you will need to use their email address for the request. If they have enrolled their U.S. mobile number, you can use that rather.

Receiving Money with Zelle®

to receive money,simply share your enrolled email address,U.S.mobile number, or Zelle® QR code with the sender. If you are already enrolled with Zelle®,no further action is needed. The funds will be deposited directly into your HSBC account,usually within minutes.

Receiving Money if Not Yet Enrolled

If you have received money via Zelle® but are not yet enrolled, follow these steps:

1. Click the link provided in the payment notification email or text message.
2. Select HSBC as your financial institution.
3. Follow the on-screen instructions to enroll. Ensure you use the same email address or U.S. mobile number that was used in the payment notification to guarantee accomplished receipt of your funds.