Highland Furniture enhances Website Accessibility with dedicated Support Line
Highland Furniture, a proud member of Nationwide Marketing Group and recognized as the 2025 Partner of the Year for sustained Excellence, is making strides to ensure its website is accessible to all customers. the company has launched a dedicated disability services phone line to provide personalized assistance to individuals with disabilities navigating their extensive online catalog.
Personalized Shopping Assistance for Customers with Disabilities
Recognizing that its website lists over one million items,a feat that makes recording audio descriptions for each product impractical,highland Furniture is offering a unique solution. Customers with disabilities can now call 830-693-4339 during regular business hours to connect with a kind personal shopper. This service is provided free of charge.
Did You Know? Highland Furniture’s personal shoppers are trained to provide thorough assistance, ensuring a smooth and informative online shopping experience for all customers.
How the personal Shopper Service Works
The personal shoppers are equipped to assist with a variety of tasks, including:
- Navigating the website
- Conducting advanced searches
- Choosing items based on specific needs
- Reading product specifications
- consulting on product details
- Explaining the Privacy Policy and Terms of Service
- Placing orders
This personalized approach ensures that customers with disabilities have equal access to the vast selection of furniture and home goods available on Highland Furniture’s website. according to the U.S. Census Bureau,in 2022,12.9% of the civilian noninstitutionalized population had a disability.
Pro Tip: When calling the disability services line, be prepared to describe the type of assistance you need to help the personal shopper serve you most effectively.
Commitment to Accessibility
Highland furniture’s initiative reflects a growing awareness of the importance of digital accessibility. By providing this dedicated support line, the company is demonstrating its commitment to inclusivity and ensuring that all customers can enjoy a seamless online shopping experience. This proactive approach aligns with the principles of universal design, which aims to create products and environments that are usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.
| service | Description | Cost |
|---|---|---|
| Disability Services Phone Line | Personalized assistance from trained shoppers | Free |
| Website Navigation Assistance | Help finding products and information | Free |
| Product Specification Reading | detailed information about items | Free |
| Order Placement Assistance | Help completing purchases | Free |
Evergreen Insights: The Importance of Website Accessibility
Website accessibility is crucial in today’s digital age. It ensures that individuals with disabilities can access and interact with online content and services. By implementing accessibility features, businesses can expand their reach, improve customer satisfaction, and comply with legal requirements such as the Americans with Disabilities Act (ADA).Investing in accessibility not only benefits individuals with disabilities but also enhances the overall user experience for everyone.
frequently Asked Questions About Highland Furniture’s Accessibility Services
- What accessibility services does Highland Furniture offer?
- Highland Furniture provides a dedicated disability services phone line at 830-693-4339. Customers can call during regular business hours to receive personalized assistance from trained personal shoppers.
- How can a personal shopper at Highland Furniture assist me?
- Personal shoppers can help navigate the website, conduct advanced searches, choose items based on specific needs, read product specifications, and consult on product details. They can also explain the Privacy Policy and Terms of Service and assist with placing orders.
- Is there a charge for using highland Furniture’s personal shopper service for individuals with disabilities?
- No, there is no charge for the personal shopper service for anyone with a disability. This service is provided free of charge to ensure accessibility for all customers.
- what if I need help understanding Highland Furniture’s Privacy Policy?
- A personal shopper can explain Highland Furniture’s Privacy policy and Terms of service to ensure you understand your rights and how your information is handled.
- how many items does Highland Furniture typically have available?
- Highland Furniture has the ability to list over one million items on their website. The selection changes frequently to offer a wide variety of options.
- Why doesn’t Highland Furniture provide audio descriptions for every item on their website?
- Due to the vast number of items available (over one million),it is not feasible for Highland Furniture to record and playback descriptions for every item. The personal shopper service provides an alternative for customers needing assistance.
Do you think more companies should offer similar accessibility services? What are your experiences with online accessibility?
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