Rivington music Rehearsal Studios: Understanding Your Booking credits & Cancellation Policy
New York, NY – Rivington Music rehearsal Studios (RMRS) offers musicians a flexible booking system, but understanding their cancellation and credit policies is key to maximizing your rehearsal time and investment. Here’s a extensive guide to how RMRS handles changes to your bookings,and how to best utilize available credits.
Cancellation Window & Credit Options:
RMRS requires 48 hours’ notice for all cancellations or rescheduling requests. Unlike some studios, RMRS dose not offer monetary refunds.However,they provide a convenient alternative: studio credit.
* More than 48 Hours Notice: If you cancel or reschedule with more than 48 hours’ lead time, you’ll receive a house credit for the full value of your booking. This credit can then be applied to a future rehearsal. Significant Note: These credits are valid for 180 days from the date of issue.
* Less than 48 hours Notice: Unfortunately, cancellations made within 48 hours of your scheduled rehearsal – including same-day bookings – are non-refundable and ineligible for credit. Rescheduling is also not possible under these circumstances.
Redeeming Your Credits:
Applying your RMRS credit is simple. Credits are redeemed directly through the studio’s online booking platform: https://rivingtonmusic.com/shop/. Please be aware that a credit is used in full when booking a session; no further credit will be issued for the difference.
Booking Discrepancies & Speedy Resolutions:
RMRS emphasizes the importance of reviewing your booking confirmation email promptly upon receipt. If you identify any errors or discrepancies, contact the studio immediately. RMRS provides a one-hour window from the time of confirmation to rectify issues and perhaps receive a refund or adjustment. After this window closes, the standard cancellation policy applies.
Weather & Transit Considerations:
RMRS remains open even during inclement weather, unless the City of New York mandates closures. The primary exception to this is a complete shutdown of MTA Subway service due to severe weather. Musicians are encouraged to check the official MTA facts page (https://new.mta.info/) for up-to-date service alerts before heading to their rehearsal.
Important Disclaimer: Rivington Music Rehearsal Studios does not assume responsibility for disruptions caused by weather conditions, transit delays, or personal emergencies, including illness.
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